Terms of Service (ToS)
Last Updated: May 2026
English legal version controls
This legal page is maintained in English as the authoritative version. Localized routes may include summaries for visitor convenience, but the English text controls unless a separately signed agreement says otherwise.
These Terms of Service govern the commercial relationship between ShiftNode Digital s.r.o. and the Client for the AI Growth Audit, optional roadmap implementation, AI-assisted tools, websites, automations, consulting, and support.
B2B Explicit Declaration: These services are intended strictly for commercial, business-to-business (B2B) engagements. The Client acknowledges they are entering this agreement in a commercial capacity and that standard consumer protection regulations do not apply.
1. Acceptance and Order of Precedence
By applying for, purchasing, or using ShiftNode Digital services, the Client agrees to these Terms. Engagement-specific statements of work, proposals, invoices, order forms, signed agreements, Data Processing Agreements, or Service Level Agreements may add specific details. If there is a conflict, the signed agreement or statement of work controls over public website copy.
2. Services and Delivery Model
ShiftNode Digital operates an audit-first model. Services are generally divided into these phases:
- Phase 1: AI Growth Audit.A short paid consulting engagement that reviews website conversion, AI discoverability, lead capture, CRM follow-up, buyer trust, and practical AI workflow opportunities, then delivers prioritized findings and a roadmap.
- Phase 2: Roadmap Implementation.Optional implementation of the highest-priority fixes identified by the audit, such as pages, smart forms, calculators, CRM workflows, or AI-assisted tools.
Free tools such as the Free AI Diagnostic, Growth Gap Calculator, chatbot, and sample report are informational previews. They do not replace the paid audit or a signed engagement.
3. AI Growth Audit Application, Pricing, and Guarantee
No payment is required to apply for the AI Growth Audit. ShiftNode Digital may review the application and decide whether the audit is likely to create useful commercial value before accepting the engagement.
Public prices, including pilot or standard audit pricing, are informational until confirmed in writing. The applicable invoice, proposal, or signed agreement defines the final fee, currency, tax treatment, payment timing, and deliverables.
The audit timeline starts when the engagement is accepted, payment requirements are satisfied, and the Client has provided the minimum information reasonably needed to begin. Delays in Client input, access, or clarification may extend the timeline.
If ShiftNode Digital cannot identify at least 10 concrete, commercially relevant opportunities worth reviewing within the stated audit scope, the audit fee does not apply. This guarantee does not promise revenue, search rankings, procurement approval, AI transformation, or implementation outcomes.
4. Client Responsibilities
The Client is responsible for providing accurate company context, website URLs, business goals, CRM or follow-up information, stakeholder input, and timely feedback needed to perform the agreed work.
The Client remains responsible for business decisions, legal review, procurement approval, internal stakeholder alignment, data permissions, access credentials, and any claims made in its own marketing or sales materials.
The Client must not submit confidential, regulated, special-category, or third-party personal data through public tools unless a signed agreement authorizes that processing.
5. Scope, Change Requests, and Optional Implementation
The scope is limited to the deliverables described in the applicable proposal, invoice, statement of work, or written agreement. Anything outside that scope requires written approval, a change order, or a separate engagement.
Implementation work after the AI Growth Audit is optional and scoped separately. Recommendations in an audit do not obligate the Client to purchase implementation services.
ShiftNode Digital may pause work where Client feedback, payment, access, approvals, or required materials are delayed.
6. Payments, Taxes, Cancellation, and Late Payment
Fees, deposits, payment timing, taxes, invoice due dates, and cancellation rules are defined in the applicable invoice, proposal, or written agreement.
Unless a written agreement says otherwise, amounts paid for work that has already started are non-refundable except where the audit guarantee applies or mandatory law requires otherwise.
If payment is materially overdue, ShiftNode Digital may pause work, withhold delivery, suspend optional support, or decline further services until the account is brought current. ShiftNode Digital is not responsible for delays or business impact caused by Client non-payment.
7. Intellectual Property and Licensing
The Client retains full ownership of all text, branding, logos, and proprietary images provided to ShiftNode Digital.
Client-specific deliverables, approved copy, reports, designs, code, and assets are transferred or licensed according to the applicable written agreement and payment status.
Unless a signed agreement says otherwise, ShiftNode Digital retains ownership of reusable methods, templates, internal tools, know-how, frameworks, prompts, patterns, non-confidential learnings, and pre-existing code.
8. AI Outputs, Free Tools, and Human Review
AI-assisted outputs, diagnostics, calculators, chatbot replies, sample reports, and audit recommendations are informational business-support materials. They may contain errors, omissions, outdated assumptions, or incomplete public-signal reads.
The Client is responsible for reviewing AI-generated or AI-assisted outputs before relying on them for business, legal, procurement, security, financial, or operational decisions.
ShiftNode Digital does not guarantee the accuracy of AI-generated outputs, public website reads, calculator estimates, search rankings, conversion improvements, revenue increases, procurement approval, or specific commercial outcomes.
9. Acceptable Use and Client Indemnity
The Client must not use ShiftNode Digital services for unlawful activity, misleading claims, unauthorized data collection, infringement, harassment, security testing without authorization, malware, spam, or attempts to compromise systems.
The Client agrees to indemnify and hold harmless ShiftNode Digital against claims, lawsuits, damages, fines, losses, and reasonable costs arising from Client-provided content, Client instructions, Client systems, unauthorized data, infringement, illegal use, misleading claims, or the Client's failure to comply with applicable laws, accessibility requirements, privacy obligations, or third-party rights.
10. Confidentiality, Data Protection, and Third-Party Services
Each party should protect non-public business, technical, security, customer, and commercial information received from the other party and use it only for the relevant engagement.
Where ShiftNode Digital processes personal data for the Client as processor, the parties should execute or incorporate an appropriate Data Processing Agreement before the relevant processing begins.
Some services depend on third-party providers, including hosting, analytics, email, AI services, CRM, APIs, and client-owned tools. ShiftNode Digital is not responsible for failures, outages, policy changes, pricing changes, or data issues caused by third-party services outside its reasonable control.
11. Warranties, Liability, and Force Majeure
Services are provided on an "as-is" and "as-available" basis unless a signed agreement says otherwise. ShiftNode Digital does not guarantee uninterrupted availability, error-free operation, business results, search ranking positions, conversion rates, revenue, or return on investment.
To the maximum extent permitted by applicable law, ShiftNode Digital is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, goodwill loss, or business interruption.
ShiftNode Digital is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, government action, labor disputes, war, civil unrest, internet or telecommunications failures, upstream provider outages, cyberattacks, or force majeure events.
Liability Cap: Unless a signed agreement says otherwise, ShiftNode Digital's total liability for all claims is limited to the amount paid by the Client to ShiftNode Digital for the relevant service in the three months preceding the claim.
12. Termination and Suspension
Either party may terminate a service according to the applicable written agreement. ShiftNode Digital may suspend or terminate access to services if the Client materially breaches these Terms, fails to pay, misuses the services, creates security or legal risk, or provides instructions that would require unlawful or unsafe processing.
13. Governing Law, Jurisdiction, and Contact
These Terms are governed by the laws of the Czech Republic unless a signed agreement says otherwise. Any disputes arising from these Terms are subject to the courts of the Czech Republic, unless mandatory law requires a different forum.
Legal and procurement questions can be sent to legal@shiftnodedigital.com.