Trust Center for serious buyers
Security, privacy, legal documentation, and delivery standards for teams evaluating ShiftNode Digital before an audit or implementation engagement.
Security Posture & Controls
ShiftNode Digital uses security-minded delivery practices inspired by recognized frameworks such as ISO/IEC 27001:2022 Annex A controls and SOC 2 Trust Service Criteria. We do not currently claim formal ISO 27001 or SOC 2 certification.
Current delivery controls, vendor assumptions, and engagement-specific security details can be reviewed during procurement.
Access Control & Authentication
Role-based access control is used where relevant. Multi-factor authentication is required for administrative access to production systems, CI/CD pipelines, and cloud consoles.
Inspired by ISO 27001 A.9Encryption in Transit & at Rest
Client-facing endpoints are served over HTTPS. Storage and encryption controls depend on the selected hosting, email, analytics, CRM, and AI providers for the engagement.
Inspired by ISO 27001 A.10Secure Delivery & Reduced Exposure
Production systems are designed to reduce unnecessary exposure, protect client data, and avoid preventable third-party risk.
Inspired by ISO 27001 A.12, A.13Incident Response & Breach Notification
Incident handling is documented for audit and implementation work. Personal-data breach duties depend on the GDPR role, signed agreement, and applicable authority requirements.
Inspired by ISO 27001 A.16Vendor & Sub-Processor Management
Third-party providers for hosting, analytics, email, CRM, and AI processing are reviewed against the engagement scope. A current processor list can be confirmed during procurement.
Inspired by ISO 27001 A.15Business Continuity & Recovery
Production changes are planned around version control, rollback paths, and provider-level resilience. Formal RPO/RTO targets apply only when included in a signed agreement.
Inspired by ISO 27001 A.17Liability & Documentation
Liability, insurance evidence, and procurement documentation should be confirmed for the specific engagement before signature. The public website does not replace a signed statement of work, DPA, SLA, or master agreement.
If your procurement process requires additional documentation, contact legal@shiftnodedigital.com before implementation.
Compliance & Legal Documentation
Data Processing Agreement (DPA)
GDPR Article 28-oriented processor agreement covering processing scope, sub-processors, breach notification, audit rights, and data return or deletion.
Service Level Agreement (SLA)
Operational commitments, support expectations, and remedies that may apply to managed implementation or support services under a signed agreement.
Privacy Policy
How ShiftNode Digital collects, uses, protects, and retains personal data for website visitors, audit applicants, diagnostic users, calculator users, and clients.
Terms of Service
Service scope, payments, intellectual property, acceptable use, liability boundaries, and governing law for audit and implementation work.
Delivery Model
ShiftNode Digital operates as a focused audit-and-implementation partner. The engagement starts with a commercial roadmap, then moves into implementation only when the next build has a clear business reason.
For larger engagements, specialist contributors can support delivery under ShiftNode quality standards, confidentiality obligations, and clear acceptance criteria.
Engagement Model
- AI Growth AuditRoadmap first
- Buyer journey improvementsAfter audit
- Lead capture and qualificationAfter audit
- CRM and follow-up workflowsAfter audit
- AI workflow implementationWhen proven
- QA, documentation, and handoverEvery sprint
Delivery Standards
Security review
Access, data handling, and vendor risk considered before implementation.
Privacy by default
Forms, analytics, AI workflows, and handoffs are scoped with data minimization in mind.
Quality assurance
Responsive layout, broken states, accessibility basics, and form behavior are checked before handover.
Documentation
Key decisions, assumptions, and operating notes are documented in plain language.
Handover readiness
Your team receives the context needed to maintain or extend the implemented work.
Service continuity
Production changes are planned around reliability, rollback paths, and measurable acceptance criteria.
Security or procurement questions?
Need to complete a vendor security questionnaire, request insurance certificates, or obtain additional compliance documentation before applying or approving implementation?
legal@shiftnodedigital.comProcurement questions are reviewed as soon as practical during business days.